Return and Refund Policy
Effective Date: [24.02.2025]
Thank you for shopping at Optimus Life Elixir Orthodox Tea. We strive to provide you with the best quality tea products. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in the same condition that you received it.
- The return request must be initiated within [2] days from the date of delivery.
- The item must be returned in its original packaging.
To initiate a return, please contact us at [Insert Contact Email] with your order details. We will provide further instructions on how to return the item.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within [Insert Number] days.
Please note:
- Shipping costs are non-refundable.
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within [2] days of receiving the item.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods such as opened tea products.
- Items purchased during clearance or promotional sales.
- Gift cards.
5. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check with your bank or credit card provider. If the issue persists, contact us at [Insert Contact Email].
6. Contact Us
For any questions regarding our Return and Refund Policy, please contact us at:
Optimus Life Elixir Orthodox Tea
[Assams]
[optimusassamtea@gmail.com]
[+917896919771]
By making a purchase on our Website, you agree to the terms of this Return and Refund Policy.